FAQs

FAQs


Below are common Frequently Asked Questions. If you have a specific question, feel free to contact us.

 

What courier do you use for deliveries?

 

We use Royal Mail, Yodel and FedEx to send most of our UK orders.


We reserve the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.

 

How long does delivery take?

 

Standard delivery for UK Mainland is approximately 2-4 working days. We also offer next day delivery service (excluding weekends and Bank holiday)

 

I placed an order on Friday for next day delivery, why did I not get it until Tuesday?

 

Our cut off point is 3pm, Monday to Friday. Any order placed after 3pm will be processed the next working day. We currently do not deliver on weekends.

 

Can I collect from a store?

 

We offer collection service. This is available on the checkout page.

 

Can I get more information on a product?

 

We do try to give you as much information as possible on all of our products, however, if you require any additional information then please use email, or call our customer service team, they will try to provide you with all the information you require.

 

A part is not listed online so can you order for me?

 

Yes, we will do our best to order the part for you through our supply chain.

 

Can I make an order over the phone?

 

Sorry, but we do not take orders over the phone.

 

Will I get the same price in store?

 

Sorry, but we operate from warehouse and offer only collection service.

 

Is it possible to change the address/cancel or amend my order?

 

Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.